Shipping policy

Thank you for shopping with Sugarplum Closet! Here's what to expect after you place your order.

Processing time
Most orders are processed and shipped within 2–10 business days. Business days are Monday through Friday, excluding holidays.

Delivery time
Once your order ships, delivery within the United States usually takes 2–10 business days depending on the item. Some items ship from overseas warehouses and may take a little longer to arrive.

Where we ship
We ship to all 50 states, P.O. boxes, APO/FPO military addresses, and U.S. territories including Puerto Rico, Guam, American Samoa, and the U.S. Virgin Islands.

Shipping costs
Shipping costs are calculated at checkout based on your order. Expedited and overnight shipping are not available at this time.

Multiple packages
Items in your order may ship from different warehouses, so your order may arrive in more than one package. You'll receive tracking information for each one.

Tracking your order
You'll receive an email with tracking information once your order ships. If you haven't received it within 10 business days of placing your order, email us at mbrown3616@gmail.com.

Incorrect addresses
Please double-check your shipping address before placing your order. We're not responsible for orders shipped to an incorrect address entered at checkout. If you notice a mistake, email us right away and we'll do our best to update it before your order ships.

Lost or damaged packages
If your package arrives damaged or tracking shows it was delivered but you can't find it, email us at mbrown3616@gmail.com within 5 days of the delivery date with your order number and photos of any damage, and we'll help make it right.

Questions
Email us anytime at mbrown3616@gmail.com.